OyeToys is dedicated to providing a reliable and enjoyable shopping experience, from placing your order to receiving it at your doorstep. Each product is carefully checked and verified by our team before dispatch to ensure it meets our strict quality standards. While it is rare to receive an incorrect or defective item, we acknowledge that human errors can occasionally occur. 

In such cases, our customer service team is fully committed to resolving any issues promptly and fairly. Please review the following terms regarding cancellations, returns, exchanges, and refunds to understand how we support you throughout your shopping journey. 

1. Order cancellation

• Orders must be cancelled only before dispatch.

• Orders cannot be cancelled or modified once they have been shipped.

• Whenever you wish to cancel your order before dispatch, please call us immediately on +91 8800103373 with your Order ID.

2. Return, Exchange & Refund Eligibility

Our return, exchange, or refund policy applies only when the following conditions are met:

• A product was sent to you that was incorrect (i.e., the wrong item or variation).

• The product received was damaged and appears to have a manufacturing defect.

Please note: If the customer changes their mind or chooses the wrong item, we cannot accept returns or refunds.

3. Timely Notification is Required

The following must be done to be eligible for a refund, exchange, or return:

We kindly request that our customers inform us within 12 hours of receiving the product if they encounter any issues.     

Email us at support@oyetoys.com with the following details:

• Order Number

• Contact Number

• Clear photos of the product showing the issue

• A full unboxing video (starting with opening the sealed package)

Note: Unboxing videos are crucial for determining product condition upon delivery, so claims without them may be rejected.

4. Return Process

Once your return or exchange request is approved, we will arrange for a reverse pickup from your address within 3 to 7 business days, depending on your location and the availability of our courier service. If reverse pickup is not available in your area, you will be required to self-ship the product within 7 days of receiving it. In such cases, please ensure the item is securely packed and shipped to our warehouse address mentioned below. After dispatching the return shipment, kindly share the courier tracking details with us via email for timely processing.

Note: All return shipments must be sent to our central warehouse located at:  

Address: LGF 84 & 85, Spectrum Metro Mall, Gardenia Gateway, Sector 75, Noida, Uttar Pradesh 201301

5. Return Packaging Guidelines

Following these guidelines will ensure your return is accepted:

The original packaging of the product should be returned, including:

• All accessories

• Documentation

• Tags and labels

• It must be unopened, unaltered, and resalable.

• During return transit, ensure that the external packaging is sturdy.

If you fail to follow the above guidelines, your return may be rejected.

6. Refunds & Replacements

Once we receive the returned product, it will undergo a thorough inspection within 48 to 72 hours. If your claim is found to be valid, or you have received the wrong item, we will proceed with the appropriate resolution. In most cases, a replacement product will be dispatched to you at no additional cost. If a replacement is not possible, or if a refund is preferred, the refund will be credited within 7 business days from the date of claim approval. Please note that the exact time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment provider’s processing timelines. we will accept retun, replacement and exchnage with in 7 working days, once we receive ther etun, replacement and exchnage product we will replace the product with in 7 days

7. Return Shipping Costs

• Customers who initiate returns (for which reverse pickup is not available) are responsible for shipping expenses.

• Providing a courier receipt, we will reimburse your return shipping costs up to a pre-approved limit if an error was made (i.e., if you receive the wrong product or a damaged item).

Contact Us

Feel free to contact us with any cancellation, return, or refund queries:

• Email: support@oyetoys.com

• Phone: +91 8800103373

• Name: Bhratri Enterprises Pvt Ltd

Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM