Our goal at OyeToys is to deliver your favourite toys, gifts, and collectibles to your doorstep quickly, safely, and efficiently. Whether you want to surprise your child with their dream toy or buy a gift, we make the process as seamless as possible. 

To ensure fast and reliable delivery, we partner with some of the most trusted and top-rated courier services in India, carefully chosen for their nationwide reach and proven service quality.

Here is a summary of our shipping policy to help you better understand our timelines, charges, and delivery process.

1. Same-Day Delivery – NCR Region

We offer Same-Day Delivery across the NCR region (Delhi, Noida, Gurugram, Ghaziabad, and Faridabad) on all orders placed before 5:00 PM IST on working days (Monday to Saturday).

• Orders placed after 5:00 PM will be delivered the next business day.

• The same-day delivery service may not be possible in certain circumstances, such as weather disruptions, courier delays, or high order volumes.

• Some pin codes may not be eligible for same-day delivery. On the checkout page, you can enter your PIN code to check availability.

2. Free Shipping Eligibility

We offer Free Shipping for all orders with a minimum order value of ₹3,000 or above.

• For orders below ₹3,000, a standard shipping fee of ₹100 applies at checkout.

3. Shipping & Delivery Charges

• Standard Shipping Fee: ₹100 for orders below ₹3,000.

• Express Delivery: If you need express delivery, we recommend placing your order first and then contacting our support team immediately to request express shipping. Express delivery is subject to availability, and additional charges may apply, which will be communicated to you before dispatch.

• No hidden charges – Shipping costs are disclosed before final payment.

4. Dispatch Timelines

All orders are processed and dispatched within 24 hours, excluding public holidays.

• There may be delays caused by courier service availability during festivals and national holidays.

• OyeToys is not liable for delays resulting from events beyond our control, including, but not limited to, natural disasters, strikes, transport disruptions, government restrictions, and unforeseen logistical issues.

• Any damage to the package during transit falls under the responsibility of the shipping company or courier company. We pack all items securely and with care, but external handling is not under our supervision.

• We cannot be held liable for delays that occur due to third-party couriers or logistics agencies, and OyeToys has no control over them.

5. Estimated Delivery Timelines Across India

We ship all orders from our warehouse in Noida, Uttar Pradesh. Here are the estimated delivery timelines after dispatch:

Delivery timelines may vary slightly due to factors such as pin codes, weather conditions, courier delays, and peak festive periods.

6. Tracking Your Order

When your order ships, you'll get an email and/or SMS with the tracking number and details about the courier.

• By using this information, you can track your order in real time through our online order tracking system or your courier partner's website.

• If you do not receive tracking information within 24 hours of placing an order, feel free to contact us at support@oyetoys.com or call us at +91 8800103373.

7. Important Delivery Notes

• The order will be delivered to the address you provide at checkout. To avoid delivery delays, please ensure the address is accurate and complete, including landmarks and postal codes.

• When delivery attempts are unsuccessful, the courier may attempt to deliver again or contact you to reschedule.

• We may need to verify your identity or contact you by phone to confirm your order for high-value items.

8. Undelivered Packages

The courier will be unable to deliver the package if the address is incorrect, the delivery is attempted multiple times, or the customer is not present at the time of delivery. Under these cases, the following will apply:

• It will be returned to us.

• Our customer service team will contact you to arrange a reshipment. Redelivery may incur additional shipping charges.

Have a question?

If you have any questions regarding shipping, please do not hesitate to contact our Customer Support team:

• Email: support@oyetoys.com

• Phone: +91 8800103373

Working Hours: Monday to Saturday | 10:00 AM to 6:00 PM