Welcome to OyeToys.com (https://oyetoys.com/). These Terms of Service (“Terms”) govern your use of our website, mobile application, and services (collectively referred to as “Services”) provided by OyeToys (“we,” “our,” “us”). By accessing, browsing, or purchasing from our platform, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional policies referenced herein.

If you do not agree to these Terms of Service, please refrain from using our Services.

1. Eligibility

1. You must be at least 18 years old to purchase from OyeToys.

2. By placing an order, you confirm that you are legally capable of entering into binding contracts under applicable law.

3. If you are under 18, you may use our Services only with the involvement and consent of a parent or legal guardian.

2. Account Registration

1. To make a purchase, you may be required to create an account with accurate and up-to-date information.

2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. We reserve the right to suspend or terminate accounts suspected of fraudulent activity, misuse, or violation of these Terms.

3. Product Information

1. We strive to provide accurate product descriptions, images, prices, and availability. However, minor variations in colors, designs, or packaging may occur due to display settings, lighting, or manufacturing changes.

2. All product prices are listed in INR and include applicable taxes unless stated otherwise.

3. OyeToys reserves the right to modify or discontinue any product at any time without prior notice.

4. Ordering & Acceptance

1. Placing an order does not guarantee acceptance. Orders are confirmed only upon successful payment and order confirmation email.
   

2. We reserve the right to refuse or cancel an order in case of:

• Suspected fraudulent transactions

• Incorrect pricing or product information

• Non-availability of stock
  

3. If an order is canceled after payment, we will initiate a refund as per our Refund Policy.

5. Pricing & Payment

1. Prices listed are final and non-negotiable.

2. We accept payments through secure payment gateways, including credit/debit cards, UPI, net banking, and other authorized methods.

3. Payment must be made in full at the time of placing the order.

4. In case of payment failure, the order will not be processed.
   
   

6. Shipping & Delivery

1. We deliver across India via trusted logistics partners.

2. Delivery timelines may vary depending on location, product availability, and courier constraints.

3. Estimated delivery dates are provided for reference and are not guaranteed.

4. Delays caused by unforeseen circumstances (e.g., weather, strikes, government restrictions) are beyond our control.

5. Risk of loss and ownership of products pass to you upon delivery to your specified address.

7. Returns & Refunds

1. We offer easy returns for most products within 7 days of delivery, provided the item is unused, in original packaging, and in resalable condition.

2. Certain products (e.g., personalized toys) are non-returnable. This will be mentioned on the product page.

3. Refunds will be processed to the original payment method within 5–7 business days after inspection.

4. For defective or damaged products, please notify us within 12 hours of delivery for a replacement or refund.

5. Return shipping charges may apply unless the return is due to our error.

8. Cancellations

1. Orders can be canceled before they are shipped. Once shipped, cancellations are not possible.

2. Refunds for canceled orders will be processed within 5–7 business days.

9. Warranties & Disclaimers

1. Unless specified, OyeToys does not provide warranties beyond the manufacturer’s standard warranty.

2. Products are provided “as is” without any additional guarantees, express or implied.

3. We are not liable for damages resulting from misuse, negligence, or failure to follow usage instructions.

10. User Conduct

You agree not to:

• Use the platform for unlawful purposes.

• Interfere with the website’s functionality or security.

• Upload harmful code or engage in fraudulent activities.

11. Intellectual Property

1. All content on OyeToys.com, including text, images, logos, product designs, and graphics, is owned by or licensed to OyeToys and protected under intellectual property laws.

2. You may not reproduce, distribute, or modify any content without prior written permission.

12. Limitation of Liability

1. To the fullest extent permitted by law, OyeToys shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services.

2. Our maximum liability, in any case, shall not exceed the total amount paid by you for the order in question.

13. Third-Party Links

1. Our website may contain links to third-party websites. These are provided for your convenience and do not imply endorsement.

2. We are not responsible for the content, policies, or practices of third-party sites.

14. Privacy

Your personal data is handled in accordance with our Privacy Policy, which is an integral part of these Terms of Service.

15. Indemnification

You agree to indemnify, defend, and hold harmless OyeToys, its employees, and partners from any claims, damages, or expenses arising from your breach of these Terms or misuse of our Services.

16. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our Services after changes constitutes acceptance of the revised Terms.

17. Governing Law & Jurisdiction

1. These Terms are governed by the laws of India.
   

2. Any disputes will be subject to the exclusive jurisdiction of the courts.

18. Contact Us

For questions or concerns about these Terms of Service, please contact us at:

OyeToys Customer Support

Email: support@oyetoys.com

Phone: +91 8800103373

Address: LGF 84 & 85, Spectrum Metro Mall, Gardenia Gateway, Sector 75, Noida, Uttar Pradesh 201301